Terms and Conditions
Last Updated: 07/12/2024
1. Overview
These Terms and Conditions (“Terms”) govern the use of services provided by Metabolix Ltd (“we,” “us,” “our”), including metabolic testing, coaching, and the Metabolix+ membership programme. By accessing our website, booking services, or engaging with Metabolix, you agree to comply with these Terms.
Your use of this website, including all information, tools, and services, is conditioned upon your acceptance of these Terms, including additional terms and policies referenced herein. Continued use of our website constitutes your agreement to these Terms.
2. Services Offered
We provide metabolic testing and coaching services designed to optimise metabolic health and performance. All bookings, memberships, and associated services are subject to these Terms.
3. Booking Policy
Bookings can be made via phone or our online booking platform. Customers may reschedule or cancel bookings with 48 hours’ notice.
• Cancellations with at least 48 hours’ notice incur a £25 administration fee.
• Cancellations made within 48 hours of the appointment, or no-shows, are non-refundable.
4. Metabolix+ Membership Terms
Metabolix+ is a free membership programme designed for individuals committed to optimising their metabolic health and performance.
4.1 Membership Benefits
• Members receive 50 MetPoints as a welcome gift upon subscription.
• Members earn 5 MetPoints for every test booked during their active membership period.
• MetPoints can be redeemed for metabolic testing and coaching services provided by Metabolix.
4.2 MetPoint Redemption
• Each MetPoint is equivalent to £1 and can only be redeemed for Metabolix services.
• MetPoints must be used within 12 months from the date they are awarded.
• MetPoints hold no cash value, cannot be refunded, transferred, or resold.
4.3 Membership Terms
• Metabolix+ membership is free to join and available to all eligible customers.
• Members must provide accurate and complete information when subscribing.
• Membership can be cancelled at any time without penalty, but unused MetPoints will be forfeited upon cancellation.
4.4 Changes to Membership
Metabolix reserves the right to update or modify membership benefits, terms, or conditions with 30 days’ notice provided to members.
5. Prices and Modifications
Prices for our services and memberships are subject to change without notice.
We reserve the right to modify or discontinue services (or any part thereof) at any time without liability to you or any third party.
6. Disclaimers and Liability
Metabolic testing results are informational only and are not intended to diagnose, treat, cure, or prevent any medical condition. Clients are encouraged to consult a healthcare professional before making significant lifestyle or health changes based on test results.
We do not guarantee uninterrupted or error-free service and are not liable for any direct or indirect damages resulting from the use of our services, including but not limited to reliance on test results or outcomes.
7. Intellectual Property
All content on our website, branding, and materials, including logos, text, and images, are the intellectual property of Metabolix Ltd. Reproduction, duplication, or unauthorised use of any materials without prior written consent is prohibited.
8. Third-Party Tools and Links
Our website may provide access to third-party tools or content. These are offered “as is” without warranties, and we are not liable for issues arising from their use. Review the terms and policies of any third-party services before use.
9. Changes to Terms
We reserve the right to update or modify these Terms. Customers will be notified of significant changes 30 days prior to implementation. Continued use of our services constitutes acceptance of the updated Terms.
10. Payments
Payments are securely processed through Wix’s payment platform. Metabolix does not store payment details directly.
11. Governing Law
These Terms are governed by and construed under the laws of England and Wales.
12. Contact Information
For any questions regarding these Terms or your membership, please contact us at:
Email: hello@metabolix.co.uk