Privacy Policy
Last Updated: October 19 2025
1. Overview
This Privacy Policy describes how Metabolix LLC (“Metabolix,” “we,” “us,” “our”) collects, uses, and protects personal information obtained through our website, services, and communications. By accessing our site or booking a service, you consent to the practices described in this Policy.
We comply with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable U.S. privacy laws.
2. Information We Collect
We collect only the information necessary to provide our services and operate efficiently. This may include:
-
Personal Information: Name, email address, phone number, billing information, and contact preferences.
-
Testing Data: Physiological metrics (e.g., oxygen consumption, respiratory exchange ratio, heart-rate data) recorded during metabolic or performance assessments.
-
Usage Data: IP address, browser type, device information, and activity on our website (through analytics tools and cookies).
3. How We Use Information
We use collected data to:
-
Deliver and improve our testing and analysis services.
-
Process payments and manage bookings.
-
Communicate with clients regarding results, follow-ups, and updates.
-
Maintain website functionality, analytics, and security.
-
Comply with legal obligations and prevent fraudulent or abusive activity.
We do not sell personal information and do not share data with third parties for advertising purposes.
4. Data Storage and Security
All information is stored using secure, access-controlled systems. Electronic data is encrypted during transmission and protected by industry-standard security protocols. Only authorized personnel have access to client data for legitimate business purposes.
5. Sharing of Information
We may share limited data with:
-
Payment processors for secure transaction handling.
-
Trusted vendors (e.g., analytics or scheduling platforms) who perform services on our behalf under confidentiality agreements.
-
Legal authorities when required to comply with applicable law, regulation, or court order.
We do not otherwise disclose, sell, or rent personal information.
6. Your Rights Under the CCPA/CPRA
California residents have the following rights:
-
Right to Know: Request disclosure of the categories and specific pieces of personal information collected.
-
Right to Delete: Request deletion of your personal information, subject to lawful retention requirements.
-
Right to Correct: Request correction of inaccurate information.
-
Right to Opt Out: Opt out of any sale or sharing of personal information (Metabolix does not sell personal data).
-
Right to Non-Discrimination: You will not be penalized for exercising these rights.
To exercise any of these rights, email privacy@metabolix.co with the subject line CCPA Request and include your full name and contact details.
7. Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality, measure performance, and understand visitor behavior. You can disable cookies in your browser settings; however, some site features may not function properly if cookies are disabled.
8. Data Retention
We retain personal and testing data only as long as necessary to provide services, meet legal obligations, or resolve disputes. When data is no longer required, it is securely deleted or anonymized.
9. Children’s Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect or store information from minors. If you believe a minor has provided information, contact us immediately at privacy@metabolix.co for prompt deletion.
10. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted with a new “Last Updated” date. Continued use of our services after any update constitutes acceptance of the new Policy.
11. Contact Us
For questions, concerns, or privacy requests, contact:
Metabolix LLC
Email: privacy@metabolix.co
Los Angeles, California, USA
